Medicaid Members: You may receive important mail from Louisiana Medicaid soon

At the start of the COVID-19 public health emergency (PHE), Louisiana Medicaid made numerous changes to eligibility and enrollment systems and procedures. This included pausing some renewals.

Starting in February, members may begin to receive letters in the mail asking them to renew their coverage. There will be instructions in the letter for what information to provide and options for how to provide it.

Be sure to read any mail you receive from Medicaid and follow the directions in the letter. It is important that you respond to these letters or you may lose your coverage at the end of the public health emergency, even if you are eligible.

If you receive a renewal packet in the mail, it will include a pre-populated renewal form. This makes it easier for you to review and know if you need to make changes. The letter will also explain the ways you can renew your Medicaid coverage. The easiest way to renew your coverage or send in documents is through our self-service web portal at You can also use the self-service web portal to make sure Medicaid has your correct address.

If you have questions about a letter you receive from Medicaid, you can call 1-888-342-6207 or log in to the self-service web portal to check your case status.

Respond to eligibility letters

Healthy Louisiana enrollees need to watch their mail for important letters about keeping their Medicaid coverage.

Louisiana Medicaid sends letters to enrollees for lots of reasons. If you get a letter that says it is time to renew your coverage or Medicaid needs more information, you need to respond before the due date on the letter. If you do not, you could lose coverage.

Your letter will tell you what Medicaid needs from you. The letter will also include an email address, mailing address and fax contact where you can send your information. You can also call the toll-free Medicaid hotline at 1-888-342-6207 for more information, or visit

AmeriHealth Caritas Louisiana puts members first

We want to make sure you are able to get the quality care you need. We are committed to providing excellent member services. See how we are leading Louisiana in quality care.

Watch the video below to see how we can help you.

Here you will find information about your health plan benefits. You can also search for a provider and view other plan information.

If you have any questions, call Member Services at 1-888-756-0004. Our Member Services department is available 24 hours a day. 

Urgent care and you

Not all injuries and sicknesses need emergency room visits, but they may still need medical attention. For little to no wait time, you can visit an urgent care center.

Find an in-network urgent care center near you 

We're here to support your physical and behavioral health needs

If you think you need behavioral health services, talk to your primary care provider (PCP). That's the best place to start. Tell him or her how you feel. Ask about behavioral health providers who can help you.

Not sure how to access these services? Call Member Services at 1-888-756-0004. Our Member Services department is available 24 hours a day.

If you are having a behavioral health crisis that is not life threatening, call our Mental Health and Substance Use Crisis Hotline at 1-844-211-0971 for help. If your crisis is life threatening or an emergency, call 911.
Learn more about your mental health benefits

What would you like to do?

Quick contact numbers:

  • Member Services: 1-888-756-0004; TTY 1-866-428-7588
  • Pharmacy Member Services: 1-866-452-1040;  TTY 1-800-846-5277
  • Nurse Call Line: 1-888-632-0009
  • Mental Health and Substance Crisis Hotline: 1-844-211-0971
    Use this hotline if you have feelings of harming yourself or others.