Did You Get a Pink Letter?

This information is shared with you at the request of the Louisiana Department of Health.

A second round of pink letters were mailed to every Medicaid household in early March. If you didn’t get your pink letter by the end of April, that means Louisiana Medicaid has the incorrect mailing address for you. If you don’t update your contact information, you will miss out on important communications and could lose your Medicaid coverage.

Log on to MyMedicaid.la.gov or contact us to update your mailing address.

How to update your information:

  • Call Member Services at 1-888-756-0004, 24 hours a day, seven days a week (TTY 1-866-428-7588). 
  • Call Medicaid Customer Service at 1-888-342-6207 between the hours of 8 a.m. and 4:30 p.m.

If you got your pink letter, great news! Medicaid has your correct mailing address.

Medicaid sends letters to members when it is time to renew or they need more information. If you get a letter in the mail, follow the instructions in the letter and respond immediately. Members who elected to receive communications electronically should watch their email for a notification to check their online account. If Louisiana Medicaid does not have your current information, you could miss important letters about your health insurance coverage and risk losing your health coverage even if you are eligible.