Did You Get A Pink Letter?

This information is shared with you at the request of the Louisiana Department of Health.

Pink letters were mailed to every Medicaid household in early May. If you didn’t get your pink letter by the end of May, Louisiana Medicaid has the incorrect mailing address for you. You need to update your contact information as soon as possible. You can update your information in the way that is easiest for you:

Log on to MyMedicaid.la.gov Email MyMedicaid@la.gov

Call your health plan at:

  • Aetna Better Health: 1-855-242-0802 
  • AmeriHealth Caritas Louisiana: 1-888-756-0004 
  • Healthy Blue: 1-844-521-6941 
  • Louisiana Healthcare Connections: 1-866-595-8133 
  • United Healthcare: 1-866-675-1607

Call Medicaid Customer service at 1-888-342-6207, between the hours of 8:00 a.m. and 4:30 p.m.

If you got your pink letter, great news! Medicaid has your correct mailing address.

Medicaid sends letters to members when it is time to renew or they need more information. If you get a letter in the mail, follow the instructions in the letter and respond immediately. Members who elected to receive communications electronically should watch their email for a notification to check their online account. If Louisiana Medicaid does not have your current information, you could miss important letters about your health insurance coverage and risk losing your health coverage even if you are eligible.