Getting care with your PCP

When you join AmeriHealth Caritas Louisiana, you will choose a doctor from the AmeriHealth Caritas Louisiana provider directory. This doctor is your Primary Care Doctor (PCP).  Your PCP is your family doctor, or the doctor you regulary see.  Your PCP oversees your health care and helps you get the care you need when you need it.

At your appointment

When you see your PCP, you will need to give information about you and your family's health and medical history. Answer all questions the best you can.

During your appointment, the PCP will do a medical checkup.  He or she will also talk to you about your health.   Please note, you may always stay in the exam room with your child.  Ask as many questions as you want. This information is very important for your PCP to keep you healthy.

Listen carefully to any directions the PCP gives you. If there is something you do not understand, ask for help. 

Arrange for transportation

If getting to your appointment is a problem, call Member Services at 1-888-756-0004 (TTY 1-866-428-7588). They will help you get non-emergency transportation to see your doctor.

Nurse Call Line

As an AmeriHealth Caritas Louisiana member, you have access to a 24-hour Nurse Call Line at
1-888-632-0009. The Nurse Call Line is a free service available 7 days a week. You can call the Nurse Call Line when you or a family member is sick, hurt or in need of medical information. Our specially-trained nurses can answer questions and give you information when your doctor is not available.

Our nurses:

  • Can help you choose the right level of care based on your symptoms
  • Can give tips on how to care for yourself at home
  • Will call you back to see how you are feeling

Remember, the Nurse Call Line does not take the place of your doctor. Always follow up with your doctor if you have questions about your health care. In some cases, the nurse may suggest that you call your doctor. If you think you have an emergency, call 911 or local emergency services first.

For more information about the Nurse Call Line, call Member Services at 1-888-756-0004.

Choose your doctor with just one click. Sign up for the Member Portal today.