AmeriHealth Caritas Louisiana Receives Perfect Score and Reaffirms Multicultural Health Care Distinction

NCQA awards distinction to organizations that meet or exceed its rigorous requirements for multicultural health care

June 15, 2021 - Baton Rouge, La.

AmeriHealth Caritas Louisiana, a Healthy Louisiana Medicaid managed care health plan and part of the AmeriHealth Caritas Family of Companies, has once again been awarded the Multicultural Health Care Distinction by the National Committee for Quality Assurance (NCQA). AmeriHealth Caritas Louisiana achieved the maximum possible score in each of the program’s four categories.

Multicultural Health Care (MHC) recognizes organizations that lead the market in providing culturally and linguistically sensitive services and working to reduce health care disparities. The MHC program evaluates how well an organization complies with the standards for the following areas: Collection of race/ethnicity and language data; Provision of language assistance; Cultural responsiveness; and Quality improvement of culturally and linguistically appropriate services, and reduction of health care disparities.

“This achievement is a reflection of our health plan’s work to help achieve positive health outcomes across Louisiana,” said AmeriHealth Caritas Louisiana Market President Kyle Viator. “Louisiana’s racial, ethnic, and religious diversity is one of many things that make our state special. It’s important to us that health care services provided to our members and communities effectively address multicultural needs and issues that can lead to health disparities.”

Health Equity programming at AmeriHealth Caritas Louisiana is supported across departments and developed by a workgroup dedicated to improving member health outcomes. Health Equity, Louisiana Style (HELS) implements interventions based on root-cause analysis and evidence-based approaches to achieve improved and sustained member health outcomes through targeted programming based on the cultural and linguistic characteristics of member populations in need of additional health plan support.

“Cultural competency is crucial to providing high quality health care,” said NCQA President Margaret E. O’Kane. “Organizations achieving Multicultural Health Care Distinction are leaders in closing the ethnic and racial disparities gap, and NCQA commends them for their dedication.”

AmeriHealth Caritas Louisiana provides a robust cultural competency program to help ensure that all members are served in a way that is responsive to their cultural and linguistic needs. These services include:

  • Targeted programs and interventions to address identified health disparities
  • Bilingual staff
  • Cultural competency training for staff and providers
  • In-person interpretation services (including American Sign Language)
  • Language assistance and telephonic interpreter services
  • Written materials in members’ preferred language

The 2021 MHC survey is AmeriHealth Caritas Louisiana’s third successful MHC survey, and it has improved its score in every review cycle. The plan holds an overall NCQA Distinction status, receiving a perfect score on all MHC requirements. AmeriHealth Caritas Louisiana is an NCQA-accredited Medicaid health plan.

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more informed health care choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on Facebook at facebook.com/NCQA.org, and on LinkedIn at linkedin.com/company/ncqa.