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Press releases: 2016

AmeriHealth Caritas Louisiana Reiterates Commitment to Louisiana During Flooding

Policies Relaxed to Help Members in Affected Areas Access Needed Care and Services

AmeriHealth Caritas Louisiana, a Medicaid managed care health plan serving Louisiana, is committed to the health and safety of Louisiana's communities during the recent severe flooding that has affected much of the state. AmeriHealth Caritas Louisiana is working with its partners throughout the state to ensure continuity of care to its members during this critical time.

AmeriHealth Caritas Louisiana encourages members who need to evacuate their homes due to flooding or other storm-related reasons to, if possible, make sure they take their medications, member identification cards, and government-issued photo identification with them. This will help ensure that, while away from their homes, members can access any needed health care services as quickly as possible.

In coordination with Louisiana's Department of Health, AmeriHealth Caritas Louisiana has made important temporary adjustments to its coverage policies and procedures for members living in the affected parishes. The following changes are effective now and will remain in effect until the immediate crisis passes:

  • AmeriHealth Caritas Louisiana is waiving pharmacy co-pays for members in the affected parishes.
  • Members who were not able to take their durable medical equipment or prescription supplies with them when evacuating their homes, or who lost those supplies due to flood damage, can obtain replacements or early refills.
  • AmeriHealth Caritas Louisiana is relaxing medical and pharmacy prior authorization timelines and will not deny requests for late notification of services requiring prior authorization.
  • Members who need medical care services during an evacuation can obtain those services from out-of-network providers. The Member Services team is ready to help answer any questions.

Members who have questions about out-of-network coverage limitations, need transportation to a health care provider, or have any other questions during the weather emergency can call AmeriHealth Caritas Louisiana's Member Services team at 1-888-756-0004. Hearing impaired members can use the TTY line at 1-866-428-7588.

AmeriHealth Caritas Louisiana also has care managers available to assist members in navigating through their most pressing health care needs during this difficult time. AmeriHealth Caritas Louisiana's Rapid Response and Outreach Team can be reached at 1-888-643-0005.

Members experiencing a medical emergency should call 911 immediately.

"We are part of the fabric of Louisiana's communities, and we will continue to stand by our communities and members throughout the duration of this crisis," said Kyle Viator, Market President for AmeriHealth Caritas Louisiana. "Our top priority is ensuring the health and safety of the members and communities we serve, and we are working with the Department of Health and our partners across the state to ensure that our members continue to have access to needed care and services."

About AmeriHealth Caritas Louisiana

AmeriHealth Caritas Louisiana is one of five Medicaid managed care plans that participate in the Healthy Louisiana program. AmeriHealth Caritas Louisiana helps Louisiana families get proper care and stay well. AmeriHealth Caritas Louisiana works with communities in need to achieve positive health outcomes throughout the state. For more information, go to

About AmeriHealth Caritas Family of Companies

AmeriHealth Caritas is part of the Independence Health Group in partnership with Blue Cross Blue Shield of Michigan. AmeriHealth Caritas is one of the nation's leaders in health care solutions for those most in need. Operating in 19 states and the District of Columbia, AmeriHealth Caritas serves more than 5.4 million Medicaid, Medicare and CHIP members through its integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services and other administrative services. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience serving low-income and chronically ill populations. For more information, visit